Contact Centre Management

If you depend on IT to help keep your retail operation running smoothly, what happens if it lets you down? Through our dedicated Call Centre, Vista can deliver timely and responsive solutions to help you avoid expensive, frustrating technology failures.

"Its not just about logging calls and allocating resource, at Vista Retail Support its so much more, we really do want to help our customers at the time when they need us most"

Handling thousands of calls every month, the UK Vista Call Centre is available all trading hours, so you can count on us to help keep your business-critical systems up and running 24X7 365 days of the year.

Our initial support teams will investigate and can often diagnose and resolve faults at first contact, over the phone. If that’s not possible, we also co-ordinate a full logistics operation and field service team ready to go at short notice.

" when things go wrong, all you want, is to speak to a person who knows how to help"

Vista Call Centre Management

Because our UK Call Centre continually monitors the availability and location of our field service engineers, and because we manage our own nationwide network of strategic Forward Stock Locations across the UK – carrying a huge inventory of customer profile stock and profile stock components – we repair or replace equipment on-site with the absolute minimum of delay and downtime. And you can rest assured that your Call Centre contact will continue to track every incident until it is closed to your complete satisfaction.