Retailers often forget about their in-store technology until something goes wrong. By which time, getting it fixed is a serious concern. Here are a few tips to ensure your IT equipment is as free from risks as possible.
I’d like to update you on the current situation regarding the effects of the recent adverse weather conditions.
As you know the problems started back on November 24th in the North and then hitting various pockets of the country. Despite a brief lull, the conditions worsened in Northern Ireland, Wales and the South West and have spread across the South of England and today the Midlands have seen significant snow falls too. Scotland and the North of England have also seen long periods of snowfall. The effect on our ability to get to calls has been dramatic.
At the peak, we had almost 25% of our Field Service Engineers snowed in and today we’ve currently got 2 still unable to get their vans moving. We’re also heavily reliant on our logistic partners to get spare parts distributed to enable us to complete the calls that have been placed. The problems are widespread and other service providers, like us, are significantly affected by the weather and currently none of the National Carriers are guaranteeing delivery times.
A combination of the weather, the time of year and the fact that it is peak season means we’re also experiencing a huge increase in the number of calls that are being logged with us. We appreciate your patience during this very difficult time.
We’re doing everything we can to get the calls closed. Field Service Engineers who are snowed in have taken to public transport and foot to get to calls, we’ve engaged external resources to assist in areas of very high demand and we’ve even press ganged employees who have 4 x 4s to assist with logistics.
We are, as always, prioritising calls for all of our retail partners. The highest priority is obviously non-trading stores. As retail experts, we obviously understand the need to keep the tills ringing.
We would ask if you can help us by limiting the number of non-critical calls that are placed with the Helpdesk, if you have access to Vista View, please use it for both call logging and call updates.
We’d would like to thank all of our partners and customers for their support during these challenges and want to assure you that we’re doing everything we can to get to you as fast as possible.
Kind Regards
Richard Olds
CEO
Vista Retail Support Ltd
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